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Care Home IT Support in the South West

Specialist IT support built inside a working care home — so your care records stay available, your WiFi reaches every room, and your systems are ready for inspection.

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IT support that understands care

Most IT companies treat a care home like any other office. It isn't. When your digital care records go down mid-shift, when the WiFi drops in the far wing, or when a CQC inspection is weeks away, "we'll log a ticket" isn't good enough.

SWS was founded inside a family-run care home in Taunton, Somerset. Our first client was our own home — Meadow Court — and it remains our proving ground. Every solution we recommend has been tested with real staff, real residents, and real inspections before it ever reaches yours.

What our care home IT support includes

  • Digital care system support — CareDocs, Nourish, Person Centred Software and eMAR: setup, backups, troubleshooting, and staff training
  • Care home WiFi — enterprise-grade networks designed for thick walls, multi-storey buildings, and garden coverage
  • Responsive helpdesk — AI-assisted diagnostics that resolve issues faster, with on-site visits across Somerset when needed
  • Hardware and devices — staff tablets, nurse call integration, office PCs, printers, and telephony
  • Backups and continuity — so a failed device or cyber incident never means lost care records
  • DSPT and CQC readiness — systems aligned to the Data Security and Protection Toolkit and the CQC's Well-Led and Safe frameworks

Ready for your next CQC inspection

Inspectors increasingly expect to see well-managed digital systems: audit trails, secure records, tested backups, and staff who are confident with the technology they use. We set your systems up so that evidence is easy to produce — and we're on hand before inspections to make sure nothing lets you down. For the security side of compliance, see our cyber security for care homes service.

How we get started

Every engagement begins with a free, no-obligation Care-Tech Audit. We visit your home, review your current setup — network, devices, care software, backups, and security — and give you a clear, jargon-free report on what's working, what's at risk, and what we'd do about it. No hard sell; if your current setup is sound, we'll tell you.

Book Your Free Audit

Questions & Answers

Care Home IT Support FAQs

Almost certainly. We work with the digital care systems used across the sector — including CareDocs, Nourish, Person Centred Software, and eMAR platforms — covering setup, configuration, backups, staff training, and day-to-day troubleshooting. If you use something we haven't seen before, we'll learn it before we touch it.
Care doesn't stop at 5pm, and neither does our support. Urgent issues — care records down, WiFi outages, call system problems — are treated as priority incidents and worked on immediately. Because we're based in Taunton, we can be on-site quickly across Somerset when hands-on help is needed.
No. We start every engagement with a free Care-Tech Audit and build on what already works. Where equipment does need replacing, we'll tell you honestly, explain why, and phase the work so the cost and disruption are manageable.
We're based in Taunton, Somerset, and support care homes across the South West — including Bridgwater, Wellington, Yeovil, Exeter, and the surrounding areas. Much of our support is delivered remotely, with on-site visits for installations, surveys, and anything best done in person.

Ready to upgrade your care home's IT?

Book a free Care-Tech Audit and we'll show you exactly where technology can make a difference — with clear pricing and no obligation.

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Cyber Security for Care Homes IT Support in Taunton & Somerset